Do I need to create an account to shop with you?

No, we do have a guest checkout that will not save your details.  However setting up an account will allow you to order without having to fill in your details every time you shop with us plus it will allow you to "Join Our Pack Loyal.D Programme".  So as well as being the first to know about new styles, special events and exclusive discounts, you will also enjoy our special promotions and discounts on your dog's birthday month!


You can sign up now, or you can start shopping straight away and set your account up when you check out, which ever suits you best.  Just follow the easy steps on screen at checkout or under 'Join the Pack'.



What is the payment mode for shopping on ?

For online sales, we accept payments via Paypal, a secure and internationally accepted payment gateway.  For offline sales, that is local orders you would like to self-collect in Singapore, you can pay by cash or PayNow to our UEN no. 201536797G, please select your preferred method of payment at the "checkout" and follow the instructions.  


Do you have retail outlets?

We started to make it easy for you to purchase our products from our online shop in the comfort of your own home and we hope you enjoy the ease of transaction.  From time to time, you may find us at fairs and expos.  We also have some of our products available in Singapore in store at:


How can I check my order status?

Once you have made your payment, depending upon your location, you will be informed of an approximate time of delivery.  After your order is put in the courier, you will receive a notification from us which will include tracking information.  You may also contact us at in case of specific questions.


I received a special promotion code.  How do I use it?

Once you reach the check out you will see a box to apply a coupon, please key in the promo code here to enjoy the special promotion.


I have trouble placing my order, in spite of following prompts.

For any technical glitches you may experience on our website please send us an e-mail at and we will look into the matter as soon as we can.



General Information:

Thank you for visiting and shopping on  We provide service on our site based on the below listed conditions and when you visit or shop with us, you agree to these conditions. You are responsible for using the website in a private and secure manner and we will not be liable for any damage or loss caused from any unauthorised account access resulting from your actions. We reserve the right to refuse registration, cancel an account or refuse a purchase at any time. You also agree to not use Loyal.D products or the website for anything unlawful, threatening, abusive or defamatory.


Promotions and Contests:

From time to time, Loyal.D Private Limited will run promotions and contests for our customers to enjoy and these are the general Terms & Conditions governing them:

  1. Participants must be above 18 years of age and those below this age must have obtained their guardian’s consent to participate.

  2. Staff and partners are excluded from any promotions or contests held on the website.

  3. The decision of the organiser is final and no correspondence will be entered into to contest or question the decision.

  4. All participants are obliged to provide accurate, current and complete information.

  5. Winners of any contest or promotion will agree to participate in any promotional activities organised by Loyal.D as long as it is within reasonable limits.

  6. We are in no way responsible for any problems or defects arising from the use of the website and/or downloading any components in relation to the promotion or contest.

  7. We have a right to disqualify any promotional user or participant if we believe they are not acting in conformity with the general and/ or Terms and Conditions listed here or is otherwise fraudulently accessing or unfairly influencing the promotion or contest.



This website and the entire contents contained on this website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and opinion pieces are the sole and exclusive property of Loyal.D Private Limited. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, or distribute any portion of the website or any content contained on the website without prior expressed consent.


Loyal.D encourages the sharing of pieces from our social media avenues such as our blog or Facebook page as long as due credits ae provided to Loyal.D and the sharing of information does not violate any of the above mentioned terms and conditions.



General Information
Loyal.D sends orders from Singapore via SingPost or Ninjavan depending on the size of the order to addresses in Singapore.  Paid orders placed on a weekday Monday to Thursday will be sent out the same working day.   Orders placed after 5pm Singapore Time on a Friday and if over the weekend will be sent the next business day (excluding holidays). For international deliveries - please email us your order and delivery address at and we will follow up with you.
How much does delivery cost?
Delivery within Singapore is a flat rate of $4.  Delivery within Singapore is FREE for orders of SGD$55 and over. We use both SingPost smartpac, Ninjavan or EasyShip couriers, depending on the size of your order.  SingPost's smartpac is a registered postal service for deliveries within Singapore which includes tracking that will be e-mailed to you with your order confirmation.  Ninjavan and EasyShip is a door-to-door delivery service which includes tracking that will be e-mailed to you with your order confirmation. Deliveries outside of Singapore we can arrange this via email. Please email us your order at: and where you would like it delivered.  
How long will it take for my order to arrive?
Once you have received our email confirmation informing you that your order has been sent, please allow for Singapore delivery: 2-3 working days; for International delivery pre-arranged via email allow 3-10 days depending on your location.  In case of any delays please email us:
How do I know my order has been sent to me?
As soon as your order has been dispatched you will receive an email to let you know that it's on its way.  Please make sure you save: to your contacts so that it does not go to your junk folder.  In our email confirmation, you will be given a tracking number.
My order has arrived damaged.
We want all our customers to receive our products in the top quality condition we send them to you.  If you think there is a fault with an item you have received from us, let us know straight away by emailing us at   We will aim to resolve any issues with a faulty product as quickly as possible, but we need to know as soon as you discover the fault.  Please include as many details even a photo about the order and the fault, and we will advise how to proceed.  
My order is incorrect.
If you have received an incorrect item please let us know straight away by emailing us at  and we will sort it out for you as quickly as possible.
My order is missing an item.
If you have an item missing this may be due to circumstances beyond our control where we were not able to fully supply all your items due to availability.  When this happens we will send you an email notification to let you know that there will be items missing from your order. You will not be charged for items that are not sent.  Please check your packing slip - this will show all items that should have been delivered.  If what you have received does not match the packing slip, please email us at so we can resolve this as soon as possible.
Do you deliver internationally?
Yes, we can arrange deliveries globally, however we need you to email us to arrange individually. Please email us at with your order and your delivery location.   Your order should take 3-10 working days to arrive but can sometimes take longer depending on your location.  Please note that if you are placing your order outside of Singapore, you may be subject to customs clearance procedures.  Import duty taxes and customs fees may be charged to you by the destination country's authorities, depending upon the laws and regulations of that country.  As the recipient, you are liable for all levies charged by the destination country you are shipping to.  Payment of these levies may be necesary to release your parcel from customs on arrival. 
Can I arrange to collect my order instead of having it couriered?
Yes, if you are in Singapore we can arrange with you for a self-collection pick up of your order from us.  Please email us your order at to arrange.
Can I change the delivery address or modify my order that I have already submitted?
As long as your order has not been processed, it is possible to change your delivery address and modify your order once your order has been submitted.  Please email us as soon as possible after placing your order at with the new address and we will advise if it is possible.



Payment via PayPal:

Loyal.D Private Limited uses PayPal for accepting payment by credit card.  PayPal is an internationally recognised payment gateway and offers a highly secure service.  We do not obtain your credit card details – Paypal processes the payment and forwards the payment to us.  For PayPal terms and conditions, please visit their website


Other Payment options:

  1. Bank Transfer to:  Loyal.D Private Limited | DBS Bank | Current Account: 291-900043-0

  2. PayNow: 201536797G (please choose the UEN option rather than mobile and key in the number)

  3. Cheque:  Payable to Loyal.D Private Limited

  4. Cash: For self-collection. Send us an email at: to arrange

NOTE: Prices are liable to change at any time, but changes will not affect orders which we have already sent you an Order Confirmation for, except in cases of obvious error.


What is your return policy?

We want to ensure you receive a product you and your pet will love.  Goods once sold cannot be returned unless due to unforeseen circumstanes, you recieve a damaged piece from us. We do not do refunds but we will work at replacing any item that may have got damaged in transit. 



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Ruffwear Harnesses.jpg
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Loyal.D Size Guide - Collars & Leashes.j
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Loyal.D Bandana Size Guide.jpg

What is the wash-care instructions?

Specific products may have wash & care instructions but in general most of the products we sell on are met to encourage an active lifestyle for you and your pet so our products can be simply put in the washing machine (cold wash with like coloured items) or handwashed.







How do I know my log-in information and shopping is secure?

We have implemented layers of safeguard by working with internationally renowned and secure systems and partners.  Our privacy policy ensures any  data and information you share with us will be used only for our interaction and transactions with you.


What will my personal information be used for?

When you purchase online we collect your name, mailing address (if applicable), phone number and email address. When you join our pack we collect your name, your dogs name and birthday and your email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions and other special events.



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