- What is the payment mode for shopping on Loyald.com?
LD: At present we accept payments via Paypal, a secure and internationally accepted payment gateway.
- How can I check my order status?
LD: Once you have made your payment, depending upon your location, you will be informed on approximate time of delivery. After your order is put in the courier, you will receive a notification of them same and for overseas orders, we will include the tracking information. You may also contact us at in case of specific questions.
- How do I know my log-in information and shopping is secure?
- What will my personal information be used for?
LD: When you register we collect your name, mailing address, phone number and email address. This information is used to respond to your requests, contact you if necessary, and, if you wish, send you emails or mail about sales, promotions, and other special events.
- Do you have retail outlets?
LD: We presently sell only online on our website. We started to make it easy for you to purchase our products from the comfort of your homes and we hope you enjoy the ease of transaction.
- Can I place an order via telephone or on other websites?
LD: We do not have a contact number to place any orders however if you are unable to purchase the products online for some technical reason, please drop us an e-mail at and we will try our best to assist you. We only sell on wwww.loyald.com however, from time to time, you may find us at fairs and expos.
- Is the price I see online the best price?
LD: As our focus is on selling items on www.LoyalD.com, we will always try to give you the best price online. We also ensure our non-exclusive partners do not price their products lower than what they price them at www.LoyalD.com. The price you pay for each product includes a percentage going to charity, so feel good about each purchase!
- I received a special discount code. How do I use it?
LD: Once you reach the Check-out page you will see a row that allows space for a discount code. Please enter the code their and enjoy the special promotion.
- I have trouble placing my order, in spite of following prompts.
LD: For any technical glitches you may experience on our website please drop us an e-mail at and we will look into the matter as soon as we can.
- What is your return policy?
LD: You satisfaction is of utmost importance to us and we will do our best to ensure you receive a product you and your pet will love. Goods once sold cannot be returned unless it, due to unforeseen circumstances, you receive a damaged piece from us. We do not do refunds but we will work at replacing any item that may have got damaged in transit.