General Products Enquiries
- How do I find the right size for the products I wish to purchase?
LD: We follow the standard internationally accepted sizing for our pet collars and leads. The following are the sizes you can use as a reference:
- Your products keep changing. How do I keep track?
LD: Join our pack online and we will keep you posted on new products, promotions and special deals.I am look for a gift.
- What do you recommend?
LD: Our fashionable and highly practical range of products are ideal for gifting. Feel free to browse through our site and if you still need ideas, drop us an email at email@example.com.
- I would like to personalise a product. How do I do it?
LD: We love the idea of personalising products, especially for gifting. Visit our ‘Personalise it’ page for ideas and the ‘how to’ guide.
- How do I know your products are safe for my pet?
LD: We, along with our trustworthy doggy team members’ product test every product we are selling on our site to ensure you receive the very best.
- What is the wash-care instructions?
LD: Specific product categories may have wash & care instructions on the site but in general most of the products we sell on www.loyald.com are met to encourage an active lifestyle for you and your pet and they can be simply put in the washing machine (cold wash with like colored items) or wiped down clean.
- I liked a specific product a few weeks ago but I don’t see it anymore. How do I get it?
LD: We often have limited stock of our more creative and fashionable pieces as they are either handmade or specially sourced. If you like something we strongly advise you purchase it immediately. However, if you are unable to do so and really want something in specific, please drop us an e-mail at firstname.lastname@example.org and we will do or best to help you.
Our mission is to: