- My shipment arrived later than expected. Whom should I contact?
LD: We sincerely apologize for any inconvenience this may have caused. We will do everything we can to ensure your experience on www.LoyalD.com is smooth and your satisfaction is important to us. Please drop us an e-mail at firstname.lastname@example.org and mark the e-mail SHIPPING DELAY and we will respond within half a working day.
- My shipment arrived damaged. Whom should I contact and will there be a replacement?
LD: we value your business and apologize for any inconvenience caused. If your order was damaged in transit we will work with the courier company on the cause and then do everything we can do to find a quick solution.My shipment was missing an item(s).
- What should I do?
LD: Sometimes, we may split the products delivery based on availability and hence there may be a slight delay in arrival of all items in your order. We will mention this in the delivery confirmation e-mail.
- Do you delivery internationally?
LD: We are an online platform reaching out to a global community and we will try our utmost best to courier the items anywhere in the world, as long as we can find reliable courier and delivery partners.
Our mission is to: